Souq garden Delivery Policy

If drivers are required to deliver your Souqgarden.com.me order via a loading bay, please respond to the 2 hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers in ahead of time. Failure to do so will result in a missed delivery.

We love plants and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen – as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.

If you wish to return or reject an order or a particular item in your order, you can return the product with the delivery agent as and when its been delivered. The returned plants/accessories should be in its original packaging and if the plant has been repotted or the original packaging of the accessories is missing, refund won’t be possible. The amount of the particular product/order will be refunded to you within 10 working days. If you happen to change your mind and would like to return to the plant within 24 hours, there will be an additional pickup fee of Dhs.15.

If you happen to accept your order and later wish to change after 24 hours of receiving the order, exchange or return of plants & products, Souqgarden.com will offer no refund for the same.

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