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Returns/Refunds & Cancellation Policy
We love plants, and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen – as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.
If you wish to return or reject an order or a particular item in your order, you can return the product with the delivery agent as and when it’s been delivered. The returned plants/accessories should be in its original packaging and if the plant has been repotted or the original packaging of the accessories is missing, refund won’t be possible. The amount of the product/order will be refunded to you within 10 working days. If you happen to change your mind and would like to return the plant within 24 hours of receiving it, there will be an additional pickup fee of Dhs.15.
If you happen to accept your order and later wish to change after 24 hours of receiving the order, exchange or return of plants & products, Souqgarden will offer no refund for the same.
For issues beyond our control such as: airborne pests and diseases such as box blight, fungal leaf spot or aphids we cannot accept any responsibility beyond 7 days.